FAQ
What is a SHIOKURI Box?
In Japan, older adults often show affection through actions rather than physical touch. The SHIOKURI Box is a way for parents to express their love and support to their adult children by sending them a box filled with comforting food, drinks, and products. These include items that remind them of home and local favorites they might miss.
What happens after I subscribe?
Upon subscribing to our monthly delivered SHIOKURI Box plan, you will be automatically charged each month. We will deliver your SHIOKURI Box at the beginning of each month, filled with love and warmth, containing comforting Japanese food and daily necessities.
Important: If you chose the 3-Month Subscription Plan, you can’t cancel your subscription during the first 3 months after you subscribed!
Are there any benefits to continuing the subscription?
Yes, the box items and main dish ingredients change every month, allowing you to experience how products change in Japan with the seasons. Additionally, there might be a special surprise inside your SHIOKURI Box in your birthday month! We are also planning several other benefits like allowing you to order more of your favorite items, accumulating points that can be exchanged for box items, special only-for-subscribers items, and more!
Is SHIOKURI BOX shipping free?
The shipping fee is already included in each plan's price, so the total at checkout will not change!
Why can we only buy the SHIOKURI Box from the 1st to the 25th of each month?
Our service uses an on-demand system. This ensure we provide fresh food items without wasting products.
From the 26st to the end of each month, we pause orders for the SHIOKURI Box to focus on packing and shipping. Our SHIOKURI Box services reopens on the 1st of each month.
If you are trying to make a one-time purchase or subscribe during the period where we don’t accept orders, please subscribe to our email list. We will notify you by email when orders resume.
Can I send the SHIOKURI Box as a gift
Absolutely! Hola Japon offers gift plans that can be delivered only once . Gift card recipients can start receiving their boxes whenever they choose.
When will the SHIOKURI Box arrive?
We prepare packaging and shipping from the 26st to the 28th of each month, regardless of whether you have a one-time purchase or a subscription. Delivery typically takes 2 to 5 days after dispatch, so your box should arrive in the first few days of each month.
You can always find the tracking number and check the status of your shipment by logging into your My Account page on our website.
I want to change or cancel my order.
Please be aware that we do not accept changes or cancellations after payment has been completed. If you chose the 3-Month Subscription Plan, you can’t cancel your subscription during the first 3 months.
What payment methods do you accept?
We accept all major credit cards. We also accept quick payment options like PayPal,Apple Pay, Google Pay, and Shop Pay.
If I subscribe, on what day of the month will I be charged from the 2nd month onwards?
Subscriptions:
The payment for the first SHIOKURI Box will be processed at the time of your order. For subsequent orders, the payment will be charged to your registered credit card on the 20th of each month.
One-time Purchase:
The payment will be completed at the time of your order.
Is my payment information safe?
Absolutely. All payments are processed through our secure checkout powered by Shopify Payments. We would never store or sell your payment or personal information, we value your privacy.
How can I change my subscription payment information?
You can do it by logging into My Page on our website where you can edit your payment information.
Is a refund possible?
We do not offer refunds or returns based on customer convenience.
How much is the monthly payment?
A 3-Month Subscription costs $116 per month and you pay monthly, but you can't cancel your subscription during the first 3 months. A Monthly Subscription costs $129 per month. The price for both types of subscriptions already include shipping fees!