Your SHIOKURI Box will be delivered via DHL Express. We use DHL's "Go Green Plus" service, which utilizes sustainable fuel and aims to reduce carbon dioxide emissions.

It is currently available only in the United States, Singapore, and Hong Kong.

We are working hard to expand our shipping to other countries! If you’d like us to ship to your country, please contact us and let us know.

You can check the status of your delivery by logging into My Page on our website.
You can also check it via our chatbot — just send us a message, and we'll be happy to help!

Our boxes are shipped by DHL. You can find the tracking number and check the status of your shipment by logging into your My Account page on our website. You are eligible for reshipment only if your order has been confirmed as automatically returned to us. If you contact us and we can confirm that the box has been automatically returned to us, we will resend it, but you will be responsible for the shipping cost (payable upon delivery).

Please email our team at info@dostaquitos.com with photos of the damage. We will make sure to address the issue promptly. Please include photos of your order.

If you miss the delivery, the box will be held at your nearest post office. Please contact them directly. You can find the tracking number on your My Account page and on the missed delivery notice. Please arrange for redelivery within one week; otherwise, the box will be returned to us. If you contact us, we will resend it, but you will be responsible for the shipping cost (payable upon delivery).

Please double-check your country's customs regulations. Customs duties and taxes vary by country and are not included in our shipping costs. We are not responsible for these charges, as they are levied by your local government.