Privacy Policy
1. Introduction
Welcome to Hola Japon, a service provided by Dos Taquitos, Inc. ("we", "our", "us", “Dos Taquitos, Inc.”, or "Hola Japon"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information. By accessing or using our website, products, and services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
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Personal Information: We may collect personal information such as your name, email address, postal address, and phone number when you create an account, place an order, or contact us.
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Payment Information: When you make a purchase, we collect payment information, including credit card details, to process your transactions securely.
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Usage Data: We gather information about how you interact with our website, including IP address, browser type, device information, pages visited, and referring/exit pages.
3. How We Use Your Information
We may use your personal information for the following purposes:
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To process and fulfill orders for products and services.
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To communicate with you about your account, orders, and updates.
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To provide you with information, offers, and marketing materials related to our products and services.
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To improve our website, services, and user experience.
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To protect against fraud, unauthorized transactions, and other liabilities.
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To comply with legal and regulatory requirements.
4. Sharing Your Information
We may share your personal information with:
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Service providers and partners who assist in delivering our products and services.
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Stripe, our secure payment processor, to facilitate secure payment transactions.
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Legal and regulatory authorities if required by law or to protect our rights.
Please note that we do not store users' credit card information directly. Payments are processed securely through Stripe, and we do not have access to your complete credit card details.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website and understand how you use it. You can manage your cookie preferences through your browser settings.
6. Your Choices
You can:
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Update your personal information through your account settings.
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Opt out of receiving marketing communications from us.
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Request access to or deletion of your personal information.
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Disable cookies in your browser, though this may affect certain functionality.
7. Data Security
We implement security measures to protect your personal information from unauthorized access and misuse. However, no data transmission over the internet is completely secure, and we cannot guarantee the security of information transmitted to or from our website.
8. Children's Privacy
Our website is not intended for children under the age of [13/16, depending on local regulations]. We do not knowingly collect or solicit personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete the information as soon as possible.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes through our website or other means.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us below.
Last Updated: May 29, 2024
General Question
What is a SHIOKURI Box?
In Japan, older adults often show affection through actions rather than physical touch. The SHIOKURI Box is a way for parents to express their love and support to their adult children by sending them a box filled with comforting food, drinks, and products. These include items that remind them of home and local favorites they might miss.
What happens after I subscribe?
Upon subscribing to our monthly delivered SHIOKURI Box plan, you will be automatically charged each month. We will deliver your SHIOKURI Box at the beginning of each month, filled with love and warmth, containing comforting Japanese food and daily necessities.
Important: If you chose the 3-Month Subscription Plan, you can’t cancel your subscription during the first 3 months after you subscribed!
Are there any benefits to continuing the subscription?
Yes, the box items and main dish ingredients change every month, allowing you to experience how products change in Japan with the seasons. Additionally, there might be a special surprise inside your SHIOKURI Box in your birthday month! We are also planning several other benefits like allowing you to order more of your favorite items, accumulating points that can be exchanged for box items, special only-for-subscribers items, and more!
Is SHIOKURI BOX shipping free?
The shipping fee is already included in each plan's price, so the total at checkout will not change!
Can I send the SHIOKURI Box as a gift
Absolutely! Hola Japon offers gift plans that can be delivered only once . Gift card recipients can start receiving their boxes whenever they choose.
When will the SHIOKURI Box arrive?
We prepare packaging and shipping from the 10st to the 13th of each month, regardless of whether you have a one-time purchase or a subscription. Delivery typically takes 3 to 5 days after dispatch, so your box should arrive in the first few days of each month.
You can always find the tracking number and check the status of your shipment by logging into your My Account page on our website.
I want to change or cancel my order.
Please be aware that we do not accept changes or cancellations after payment has been completed. If you chose the 3-Month Subscription Plan, you can’t cancel your subscription during the first 3 months.