Refund policy
Return Policy (Non-Returnable Items)
At our store, we do not accept returns for any products. Please understand that items you order cannot be returned. Below are the details of our policy.
Reasons for Non-Returnable Policy
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Hygiene Reasons
We handle food and personal-use products, and for hygiene reasons, we cannot accept returns for items once they have been shipped.
Damaged or Defective Products
If your item is damaged or defective upon arrival, please contact us immediately. We will follow the procedure below to address the issue:
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Contact Information
Please email us at info@dostaquitos.com. -
Required Information
- Your order number
- Photos clearly showing the condition of the product
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Resolution
We will consider a replacement or refund at our discretion.
Note: If we do not receive your inquiry within 5 days of product delivery, we may not be able to address your issue.
Important Notes
- This policy is in place to ensure fairness and transparency for all customers.
- If no damage or defect is confirmed, we cannot accept returns, replacements, or refunds.
If you have any questions or concerns, please feel free to contact us at info@dostaquitos.com.