Terms of Service
Introduction
Welcome to Hola Japon, a service provided by Dos Taquitos Inc. (“we,” “our,” “us,” “Dos Taquitos Inc.,” or “Hola Japon”). These Terms & Conditions (“Terms”) govern your use of our website, products, and services. By accessing or using our website and services, you agree to comply with these Terms. Please read them carefully.
1. Definitions
Service: Hola Japon, provided by Dos Taquitos Inc.
Website: holajapon.com
Products: SHIOKURI Box and Ask Japan Locals services.
User: Any individual who uses or purchases from our service.
2. Privacy
We are committed to protecting your privacy and handling your personal data in accordance with applicable laws, including the General Data Protection Regulation (GDPR) and the Japan Personal Information Protection Act. Our Privacy Policy explains how we collect, use, and disclose your personal data. By using our website and services, you consent to our Privacy Policy.
3. Consent to Processing
By using our website and services, you consent to the collection, processing, and storage of your personal data as described in our Privacy Policy.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience and analyze usage patterns. You can control cookies through your browser settings. For more information, please refer to our Cookie Policy.
5. User Obligations
Users must provide accurate and complete information when placing an order or scheduling a session.
Users are responsible for maintaining the confidentiality of their account information and for all activities that occur under their account.
6. Payment and Fees
All prices are listed on the website and are subject to change without notice.
Payment must be made at the time of order or booking via the payment methods specified on the website.
Users agree to pay all charges and fees associated with their orders or bookings.
7. Cancellation and Refund Policy
SHIOKURI Box:
• No cancellations are accepted during the first 3 months of subscription.
• Cancellations must be made before the 20th of each month to avoid charges for the next month.
• No refunds or order cancellations are accepted once the order has been made.
Ask Japan Locals:
• Sessions can be rescheduled up to 24 hours in advance.
• No refunds are provided for canceled or missed sessions.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of such websites. We encourage you to review the terms and privacy policies of these third parties.
9. Limitation of Liability
Dos Taquitos Inc. is not liable for any indirect, incidental, or consequential damages arising from the use of our services.
Our liability is limited to the amount paid by the user for the specific product or service.
10. Intellectual Property
All content on the website, including text, graphics, logos, and images, is the property of Dos Taquitos Inc. and protected by intellectual property laws.
Users may not use, reproduce, or distribute any content without our explicit permission.
11. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Japan.
Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in Japan.
12. Changes to Terms and Conditions
Dos Taquitos Inc. reserves the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on the website.
Continued use of the service after any changes constitutes acceptance of the new terms.
13. Contact Information
For any questions or concerns regarding these terms and conditions, please contact us at info@dostaquitos.com.
General Question
What is a SHIOKURI Box?
In Japan, older adults often show affection through actions rather than physical touch. The SHIOKURI Box is a way for parents to express their love and support to their adult children by sending them a box filled with comforting food, drinks, and products. These include items that remind them of home and local favorites they might miss.
What happens after I subscribe?
Upon subscribing to our monthly delivered SHIOKURI Box plan, you will be automatically charged each month. We will deliver your SHIOKURI Box at the beginning of each month, filled with love and warmth, containing comforting Japanese food and daily necessities.
Important: If you chose the 3-Month Subscription Plan, you can’t cancel your subscription during the first 3 months after you subscribed!
Are there any benefits to continuing the subscription?
Yes, the box items and main dish ingredients change every month, allowing you to experience how products change in Japan with the seasons. Additionally, there might be a special surprise inside your SHIOKURI Box in your birthday month! We are also planning several other benefits like allowing you to order more of your favorite items, accumulating points that can be exchanged for box items, special only-for-subscribers items, and more!
Is SHIOKURI BOX shipping free?
The shipping fee is already included in each plan's price, so the total at checkout will not change!
Can I send the SHIOKURI Box as a gift
Absolutely! Hola Japon offers gift plans that can be delivered only once . Gift card recipients can start receiving their boxes whenever they choose.
When will the SHIOKURI Box arrive?
We prepare packaging and shipping from the 10st to the 13th of each month, regardless of whether you have a one-time purchase or a subscription. Delivery typically takes 3 to 5 days after dispatch, so your box should arrive in the first few days of each month.
You can always find the tracking number and check the status of your shipment by logging into your My Account page on our website.
I want to change or cancel my order.
Please be aware that we do not accept changes or cancellations after payment has been completed. If you chose the 3-Month Subscription Plan, you can’t cancel your subscription during the first 3 months.